Privacy Policy

  1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to www.gdb.com, www.greyapp.com and GreyApp mobile application owned and operated by Global DataBank (Singapore) Pte Ltd ("GDB" or "we" or "our" or "us"). This Privacy Policy describes how GDB collects and uses the personal information you provide. It also describes the choices available to you regarding the use, your access to, and how to update and correct your personal information.

  1. INFORMATION WE COLLECT

    In using our Service, we will collect the following information from you:

  • Name
  • Email address
  • Phone Number
  • Credit card information
  1. INFORMATION WE AUTOMATICALLY COLLECT

Metadata is automatically generated by our systems in the regular course of your use of GreyApp Services. As is true of most websites and mobile applications, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

When you download and use our Services, we automatically collect information on the type of device you use and operating system version.

  1. HOW WE USE THESE INFORMATION

GDB will use your Personal Information for the following purposes :

  • Fulfill or provide the service you requested
  • Send you requested service information
  • Send service updates information
  • Respond to customer service requests
  • Administer your account
  • Administer and facilitate our GreyApp mobile application and our website. This includes but is not limited to software verification or administering software upgrades
  • Respond to your questions and concerns
  • Improve our website and marketing efforts
  • Conduct research, analysis and development activities (including but not limited to data analytics, surveys and / or profiling) in order to improve our services
  • Display content based upon your interests

We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

  1. SERVICE PROVIDERS

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

  • Payment processing
  • Providing customer service
  • Fulfilling subscription services
  • Conducting research and analysis
  • Providing cloud computing infrastructure
  1. DISCLOSURE

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

As we continue to develop our business, we may be acquired to re-organize our group structure and you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. In these circumstances, your Personal Data might be transferred within our group, our affiliated companies or to a third party who will continue to operate our GreyApp Services with your prior consent. The party to which your Personal Information is transferred may be located, and use your Personal Data, outside of your jurisdiction.

  1. USER ACCESS AND CHOICE

Upon request we will provide you with information about whether we hold any of your personal information. You may withdraw your consent for the collection, use, disclosure and may request access, correct, deletion of your Personal Information in our possession or under our control by emailing us at dpo@gdbg.com. We will process your request within a reasonable timeframe

  1. COOKIES, WEB BEACONS AND SIMILAR TECHNOLOGIES

We GDB and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

  1. COMMUNICATIONS FROM US

We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend one of our GreyApp Services for maintenance). You may not opt-out from these service-related announcements, which are not promotional in nature.

  1. SECURITY

We operate and may continue to operate servers in a number of jurisdictions around the world, so the server on which your Personal Data is used and stored may not be in your jurisdiction.

You consent to the transfer of your Personal Data (both inside and outside of your jurisdiction) for the Purposes described in this Privacy Policy.

We use a variety of security technologies and procedures for the purpose of preventing loss, misuse, unauthorized access or disclosure of Information. In some of our GreyApp Services, we will use encryption technology (such as SSL, 2FA) to protect certain Personal Data provided by you to us. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Our systems and the communications networks through which you access our GreyApp Services may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. If you have any questions about the security of your personal information, you can contact us at dpo@gdbg.com.

Subject to applicable laws and regulations, we will only retain your Personal Data for for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  1. COMPLAINT PROCESS

If you have any complaint or grievance regarding about how we are handling your personal data or about how we are complying with the PDPA, we welcome you to contact us with your complaint. Please contact us with at dpo@gdbg.com. We will certainly strive to deal with any complaint or grievance that you may have speedily and fairly.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

  1. CONTACT US

If you wish to contact us regarding this Privacy Policy or any privacy-related matters, please contact our Data Protection Officer via email at dpo@gdbg.com or via postal mail at No.3 Church Street #24-05/06 Samsung Hub, Singapore 049483 (attention: Data Protection Officer, Legal Department).

Effective Date: 28rd Dec 2016

 

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